Terms & Conditions
Introduction
Welcome! This website, evolvingwellbeing.com.au, is owned and operated by Teresa Bowley [ABN: 772 002 538 94]. If you have any questions or need further information, please feel free to reach out directly via email at teresa@evolvingwellbeing.com.au
Informed Consent
This document outlines the Terms and Conditions for using this website and purchasing services or products from my business. It explains the clear expectations, mutual responsibilities, and legal boundaries I have put in place to protect my practice and foster fair, respectful working relationships with my clients. Your informed consent is essential to our work together, so please take a moment to read through these terms carefully before proceeding.
When you visit this website, use my services or purchase my products you agree that you are over the age of 18 and willing to be bound by these Terms & Conditions. If you don’t agree, you should not continue to visit this website or purchase anything from me.
Australian Consumer Law
All products and services advertised on this website are offered in compliance with Australian Consumer Law.
Amendments
These Terms & Conditions may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.
There may be additional, specific terms of purchase / service provided to you in relation to my products and services. If there is any inconsistency between this document and those specific terms of service, these Website Terms & Conditions are overruled to the extent of the inconsistency.
Content Disclaimer
On the Evolving Wellbeing website and across my social media accounts, I provide educational information, resources, and insights focused on systemic mineral balance, cellular energy, and the principles of the Root Cause Protocol. This content is provided solely for your personal education and inspiration to help you understand how deep nourishment supports the body’s natural vitality.
I conduct extensive research to ensure the information I share is valuable, accurate, and true to the best of my knowledge. However, I accept no responsibility or legal liability for how you choose to use or apply that information in your own life.
Please be aware that the generalised health and wellness information I provide is purely educational. It is never a substitute for personalised medical advice, diagnosis, or treatment tailored to your individual circumstances by a qualified healthcare professional.
Simply visiting this website, reading my content, or interacting with my social media does not form a professional coaching relationship between us. A formal client relationship is only established when you explicitly choose to work with me by purchasing my coaching services or products.
Any testimonials, case studies, or results displayed on this website reflect my own professional experiences and the real-world journeys of my previous clients. They are shared beautifully to illustrate what is possible, but they are not a promise or guarantee that anyone else will achieve the exact same outcomes.
While I take great care to ensure the information and resources I create are accurate, relevant, and fully up to date, I cannot make absolute guarantees. To the extent permitted by law, I disclaim any legal liability for accidental inaccuracies, incompleteness, or errors in the material shared. If you ever spot something on the website that seems problematic or out of place, I would be incredibly grateful if you let me know!
Please note that I am always expanding my knowledge and keeping pace with health developments, so I may modify, alter, or delete my content at any time without notice.
Visitor Responsibilities & Website Use
You are entirely responsible for your own safety, health, and wellbeing while browsing the internet. Please do not act on any generalised information you read here without first conducting your own deep research, consulting with appropriately qualified health professionals, and making informed choices about what is truly right for your unique personal circumstances.
To keep this online space safe and supportive for everyone, I ask that you use this website respectfully. As a visitor, you agree not to engage in malicious behavior, send spam, post defamatory content, or introduce harmful malware. Hacking into restricted areas of this site, using it for unlawful purposes, or doing anything that harms another person or business is strictly prohibited. Your use of this website should be purely for enjoying my content, engaging in my programs, and purchasing my services or products.
If these basic boundaries are crossed, I reserve the right to refuse you service, block your access to my website or social media spaces, and take any necessary action to protect my business and my community.
Downloads
My website offers both free and paid digital downloads to support your health journey. While I take cybersecurity very seriously and make every reasonable effort to ensure these resources are safe and hassle-free, I cannot be held responsible for any viruses, technical glitches, or digital damage that might occur as a result of downloading files from this site. Please make your online safety a priority by ensuring you have adequate internet security and up-to-date antivirus protection to shield your devices against malicious interference online.
External Links
From time to time, I may share links to external websites. Because I have no control over the information or updates on these external platforms, these links are provided solely for your personal information, education, or inspiration.
Unless I clearly state otherwise, providing a link does not mean I endorse any products or services they offer for sale, nor does it imply a formal business relationship with them. It is simply a helpful resource for you to explore as part of your own research.
Disclaimer for Services and/or Products
Working With Me
There are several ways you can choose to work with me, all of which are available to book or purchase directly through my website. The Terms and Conditions outlined in this document apply to all of my products, programs, and consultations unless we explicitly agree on alternative terms in writing.
I offer a range of supportive holistic services, including:
Initial Root Cause Protocol (RCP) Consultations: Deep-dive sessions where we look at your health history, mineral symptoms, and blood or hair tissue tests to find the root cause of your fatigue.
Follow-Up Coaching Sessions: Tailored, step-by-step guidance to help you safely introduce foundations like the adrenal cocktail and balance your minerals over time.
Customised Support Packages: Extended one-on-one coaching to keep you fully accountable, supported, and confident on your wellness journey.
My intention in offering these services and products is to empower you with the practical tools, cellular understanding, and heart-centred guidance you need to restore your natural energy, balance your body's chemistry, and truly thrive.
Why Work with Me?
I am fully trained and certified as a Root Cause Protocol Consultant (RCPC). This qualification allows me to look past surface-level symptoms and use specific hair tissue mineral analysis (HTMA) and blood panels to help you uncover what your body truly needs at a cellular level.
I believe it is my responsibility to provide you with safe, evidence-backed education, to respect your unique biological pacing, and to act as an empowering guide as you learn to restore your body’s natural mineral balance.
What I Expect from You
True wellness is a collaborative journey. To get the absolute most value out of our time together and to safely support your body, I expect you to arrive with an open mind, a willingness to learn, and a commitment to actively participating in your own health recovery. This means sharing an accurate and complete picture of your health history, following the gentle pacing we discuss, and committing to the foundational diet and lifestyle habits of the Root Cause Protocol.
Crucial information on how to care for your own wellbeing and get the highest value out of our coaching relationship is beautifully detailed across these Terms and Conditions. Your clarity and comfort are my top priorities, so if you have any questions or concerns at all about what is expected, please feel free to email me at teresa@evolvingwellbeing.com.au before proceeding with your booking or purchase.
Important Information
About Our Work Together
The Nature of Root Cause CoachingThe Root Cause Protocol (RCP) is an educational, nutrition-focused approach designed to balance minerals and restore cellular energy. It is not a medical treatment, a cure, or a quick fix for specific diseases. While I provide step-by-step guidance, it is vital that you listen to your own body and implement the protocol at a biological pace that feels safe and comfortable for you.
Understanding the Risks & Limitations
When you begin shifting your diet, introducing mineral foundations like adrenal cocktails, or balancing iron and copper, your body may experience temporary adjustments or mild "cleansing" reactions as your metabolism wakes up. Furthermore, because health is deeply complex and influenced by many lifestyle factors, I cannot guarantee specific physical outcomes or timelines for recovery. If any health concerns arise during our time together, I strongly recommend and expect you to seek advice from your primary, appropriately qualified medical professional.
Who This Work is Perfect For
You will get the absolute most value out of working with me if you are curious, patient, and ready to take active responsibility for your daily habits. This approach thrives when you are willing to play the long game, look at the big picture of your health, and actively communicate how your body is responding to changes.
Who This Work May Not Fit
This coaching relationship may not be a good fit for you if you are looking for immediate, overnight results, or if you prefer a rigid, prescriptive treatment plan rather than an educational process. It is also not suitable if you are currently managing an acute medical crisis that requires urgent medical intervention or close, specialised clinical supervision.
Indemnity
Accuracy, Liability, and Your Choices
Content & Mistakes
I am entirely human, and despite my absolute best intentions, occasional errors or typos can creep in. For this reason, I do not make absolute guarantees or warranties about the perfect accuracy of all materials displayed on this website, or the programs and consultations offered through it. The only exception to this is any non-excludable consumer guarantees and consumer protection provisions explicitly set out under the Australian Consumer Law. If you ever spot something on my site that doesn't seem quite right, please let me know so I can fix it!
Limitation of Liability
I dedicate a great deal of love and care to ensure this website, my consultations, and my resources meet the highest standards of professional practice. However, if something does go wrong that is not a direct result of my negligence, misrepresentation, or deliberate fault, you agree that—to the fullest extent permitted by law—I will not be held liable for any loss, injury, or damage connected to your use of this website, my materials, or any services purchased through it. This applies regardless of whether those damages could have been anticipated or the specific nature of the claim.
Your Implementation & Responsibility
You take full, personal responsibility for how you choose to implement any suggestions or educational insights I share during our time together. Please understand that my coaching is strictly limited to providing you with options, resources, and perspectives for your own mindful consideration. You are solely responsible for any actions you choose to take regarding your lifestyle, diet, and health. I ask that you always consult your own values, conduct your own deep research, and check in with appropriately qualified medical professionals before making significant changes. By working with me, you agree to protect and indemnify me against all legal or physical consequences arising directly or indirectly from the health choices you make.
Financial Cap on Liability
In the highly unlikely event that any part of the protection or indemnity clauses above is found to be unenforceable by a court, we agree on a practical limit to my financial responsibility. You expressly agree that my total, cumulative liability for any and all claims or causes of action of any kind (excluding instances of gross negligence or deliberate wrongdoing) will never exceed the exact total amount you have personally paid to me for my services or products.
Appointment Policies
Booking & Confirming Your Session
To secure your consultation or coaching session, all bookings must be made and paid for in full through my online scheduling system prior to our meeting. Once your booking is complete, you will receive a confirmation email containing all the details, including your unique Zoom link and any necessary health intake forms or test upload instructions.
Rescheduling & Cancellation Window
I deeply value our time together, and I dedicate a lot of energy to preparing for each individual session. If you need to change or cancel an appointment, I kindly ask for at least 24 hours' notice so I can offer that opening to another client on the waiting list. You can easily reschedule or cancel your session using the link inside your confirmation email.
Late Cancellations & Missed Sessions
Because that time has been specially reserved for you, cancellations made with less than 24 hours' notice, or sessions missed entirely without contact, will unfortunately forfeit the full session fee and cannot be refunded or transferred.
Running Late
Life happens, and if you are running a few minutes behind, please send me a quick note! If you arrive late to our session, we will still need to wrap up at our originally scheduled time to ensure I am on time for my next client. If you are more than 15 minutes late without getting in touch, it will be considered a missed session, and our meeting will be cancelled.
Payment Terms
Currency, GST, and Payments
All prices listed on the Evolving Wellbeing website are in Australian Dollars (AUD). As a small business, my services are currently not subject to GST, meaning the price you see is exactly what you pay. To keep your checkout smooth and secure, I accept major credit cards and digital payments processed through Stripe or PayPal. Your payment details are fully encrypted and securely handled by these trusted providers—I never see or store your credit card information.
When Payment is Due
To secure your booking, program spot, or consultation, payment must be made in full in advance before I can provide any coaching services, review your lab tests, or grant access to program materials.
Payment Plans (Where Offered)
From time to time, I may choose to offer payment plans for select extended coaching packages solely as a convenience to help spread your investment out over time. If a payment plan is explicitly agreed upon for your purchase, please understand that it is not a "pay-as-you-go" subscription that can be cancelled at any time. You remain fully committed to paying the entire total amount of the package, even if you change your mind or choose not to complete all your coaching sessions. Because you are given immediate access to my proprietary Root Cause Protocol resources and my dedicated scheduling availability from day one, it is your responsibility to ensure you have sufficient funds available to meet any automated instalment dates on time.
Overdue Payments & Collection
If an instalment or invoice becomes overdue, I will always reach out gently to help you update your details. However, if a payment remains unresolved, you agree to cover any reasonable costs I incur while recovering the overdue amount. This includes any administrative fees, external debt recovery agency fees, or legal costs required to protect my business.
Refund Policy
Change of Mind
Because I dedicate exclusive calendar space, session preparation time, and immediate access to proprietary resources upon booking, I do not offer refunds if you simply change your mind. I warmly encourage you to consider carefully whether a coaching package or consultation is the right fit for your wellness journey before making your payment.
Our Consumer Guarantees
I take my legal obligations under the Australian Consumer Law very seriously and always do my absolute best to swiftly address any issues that may arise. If a major problem occurs with a service or digital resource I provide that cannot be easily fixed, my liability is strictly limited to:
Providing the coaching service or digital product to you again; or
Refunding the full amount you paid for that specific service or product if I am unable to remedy the situation within a reasonable timeframe.
Let’s Chat Through Any Issues
If you ever feel there is a problem with your purchase, or if you are genuinely unhappy with our work together, please let me know as soon as possible. I am deeply committed to open communication and truly want to understand what went wrong so we can address your concerns and find a fair, mutually acceptable solution together.
Digital Services and Resources
Most of my coaching services and resources are delivered in a seamless digital format. Upon booking a consultation, your unique Zoom links and forms are sent straight to your email. Any digital guides, spreadsheets, or downloadable protocol resources are made available immediately on your screen after purchase or sent via email. Because technology can be unpredictable, please check your spam folder if a digital link hasn't arrived within a few minutes.
Physical Goods & HTMA Kits
When you purchase a Hair Tissue Mineral Analysis (HTMA) kit or any physical resources through my website, I carefully pack your order and ship it via Australia Post. I make every reasonable effort to dispatch your physical kit within 2 to 3 business days of your order. Once your kit is on its way, you will receive a confirmation email complete with tracking details so you can follow its journey to your door.
Shipping Delays & Lost Items
While I partner with reliable postal services to ensure your kit arrives safely and hassle-free, once a package leaves my hands, its exact delivery timeframe is managed by the postal carrier. I am not legally responsible for postal delays, transit damage, or items lost by the mail carrier. However, your peace of mind is incredibly important to me! If your kit appears to be stuck in transit or if any part of your delivery feels confusing, please reach out to me immediately at teresa@evolvingwellbeing.com.au so I can help you track it down or provide clarification.
Intellectual Property, Copyright, and Care
Copyright & Content Ownership
The content across this entire website, including my blog posts, recipes, guides, resources, and social media material, is protected by copyright laws around the world, with all rights reserved. This simply means that you are welcome to absorb and learn from my work, but you must not copy, reproduce, or publicly share it as your own without my explicit permission.
An Open Note on My Creative Process
I believe in complete openness and transparency with my community. To help bring my ideas to life and give you the best possible experience, I sometimes use artificial intelligence (AI) tools to assist with brainstorming, polishing text, or co-creating images. I choose these digital tools very carefully and hold full legal rights to everything we create together. I invest considerable personal heart, research, and intellectual effort into refining, transforming, and weaving this raw material into deeply original work before sharing it with you. Even though technology may help inspire or co-create elements along the way, the final content remains my unique creation, and I claim exclusive ownership of it.
Sharing Public Content Fairly
You are more than welcome to share my blog posts or public social media snippets with your own community! I only ask that you do so in a way that is fair, legal, and respectful of the Evolving Wellbeing reputation. When sharing, you must always provide a clear link back to this website, and you must never present the link in a way that wrongly implies I formally endorse, approve, or am commercially associated with your business where no such relationship exists.
Client Resources & Trade Secrets
If you are participating in my coaching programs or courses, any specialised materials, protocol sheets, or handouts provided to you may be printed or downloaded to your personal device strictly for your own private, non-commercial use. These private course materials contain my professional trade secrets and proprietary methods, which are offered exclusively to paying participants. As an essential condition of our work together, you agree that you will never share, forward, or distribute extracts of these client-only resources with anyone else under any circumstances without my explicit written consent.
Commercial exploitation of my content, materials, or teaching methods in any way that competes with my business is strictly prohibited.
Trade Marks & Brand Assets
My Brand Identity
I own the unregistered trade marks, logos, and distinct service marks displayed on this website, including Evolving Wellbeing and Herbal Balance. These brand assets belong exclusively to my business and cannot be used in connection with any other product or service without a formal license from me. They must never be used in a way that creates confusion in the marketplace or in any manner that disparages my practice.
Modality Licensing & Professional Credentials
As a fully certified and registered practitioner of the Root Cause Protocol, I am officially authorised to display the licensed trade marks and logos associated with the Root Cause Protocol (RCP) and Root Cause Protocol Consultant (RCPC) under my formal agreement with the trademark owner.
Third-Party Trade Marks
Unless I explicitly state otherwise, any third-party names, logos, or commercial products mentioned on this website belong entirely to their respective trademark owners. When I refer to specific brand names, products, or external tools (such as lab testing companies or particular mineral brands), I do so solely to describe and identify them for your educational research. Mentioning these brands is never an assertion that they are formally connected to my business, nor does it imply that those companies endorse Evolving Wellbeing.
Respectful Communication & Community Guidelines
Social Media & Comment Policy
I love creating open, encouraging digital spaces where we can chat, learn, and grow together. To keep our community safe and supportive for everyone, I reserve the right to moderate all comments made on this website, within any online client forums or Facebook Groups I manage, and across all of my social media profiles. If a comment or message is rude, offensive, promotional spam, or simply unacceptable, I will delete it immediately without any prior notification or follow-up correspondence. I kindly ask that you always keep your public and private communication kind, constructive, and polite.
Responsible Engagement
Evolving Wellbeing is built on a foundation of care, safety, and mutual respect. Disrespectful, abusive, or aggressive behavior toward me, my business, or any other member of our community will not be tolerated.
Dispute Resolution & Jurisdiction
Handling Disagreements in Good Faith
If a dispute or serious misunderstanding ever arises between us, we both agree to handle it with mutual respect and professionalism. As a condition of working together, you agree that you will not engage in any public discussion, social media venting, or online reviews regarding the issue. You also agree to act politely toward me and avoid any conduct or communication that could reasonably interfere with my business or personal interests. We both agree to act in complete good faith and remain reasonably cooperative at all stages of resolving the issue—and I promise to treat you with that exact same care and consideration.
Our Negotiation Process
If you have a concern, issue, or complaint arising from your use of this website, my products, my services, or these Terms and Conditions, you agree to approach me directly with the intention of making a genuine effort to find a win-win solution. To start this process, please email me at teresa@evolvingwellbeing.com.au. You can expect a thoughtful, written response from me within 2 business days as we work together to resolve the matter in good faith through open discussion.
Moving to Mediation
If we are unable to resolve our disagreement through direct discussion within 14 days, we both agree to take the next step together by seeking the help of an independent, accredited mediator. To keep things smooth and accessible for everyone, this mediation will take place online or over the phone if either of us would need to travel for more than an hour to attend in person.We will choose a neutral mediator together. If we can’t agree on someone within 14 days after our initial discussions wrap up, I will send you links to at least two highly qualified, neutral mediators (after checking that they are available). You will then have 48 hours to select one of those options so we can move forward. We will share all costs of the mediation completely equally.To ensure we give this collaborative process a genuine chance, neither of us will commence formal legal action until our independent mediator confirms that all possibilities for negotiation and mediation have been fully exhausted.
Friendly Problem Solving & Mediation
If a misunderstanding ever pops up, you agree to meet with me virtually in good faith so we can openly discuss it and make a heartfelt effort to find a fair, win-win solution. If we find that the problem cannot be resolved within a reasonable timeframe through our direct chats, we both agree to step into mediation and explore alternative ways to resolve the dispute together.
Taking things to court will always be our absolute last resort, and we agree to share any mediation costs completely equally. I am deeply committed to bringing this same level of care, respect, and friendliness to resolving any hiccups that may arise between us.
Governing Law & Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of Victoria, Australia. In the event that any dispute cannot be resolved through our friendly mediation process, both parties agree to submit to the exclusive jurisdiction of the courts and tribunals located in Victoria to settle the matter.
Alternative Dispute Resolution
If we are unable to resolve a misunderstanding through our own direct discussions and heartfelt efforts, you have the right to access the independent complaints procedure provided for general health and wellness services in our state.
You can review the official guidelines or submit an independent query directly to the Victorian Health Complaints Commissioner through their official platform at hcc.vic.gov.au.
Code of Conduct
As an unregistered health practitioner offering alternative wellness coaching, my practice is proudly guided by the mandatory Code of Conduct for General Health Services enforced across Victoria. This compulsory code ensures that I always provide safe, ethical, and transparent healthcare, respect your consent, hold appropriate insurance, and maintain your strict privacy. If you would like to review the complete statutory guidelines or learn more about what to expect under this code, you are welcome to view the full text via the Victorian Health Complaints Commission.
Governing Law & Jurisdiction
These Website Terms and Conditions are governed by and construed completely in accordance with the laws of Victoria, Australia. Regardless of where you live or log in from in the world, you unconditionally agree that if our friendly dispute resolution and mediation processes ever fail to reach a solution, the courts and tribunals of Victoria, along with the Commonwealth of Australia, will hold exclusive jurisdiction over any legal proceedings.
Terms Credit & Copyright
These Terms and Conditions were custom-created with the support and templates of Carefree Counsel. Copying, borrowing, or duplicating this document without explicit permission constitutes a direct infringement of copyright law. I kindly ask that you respect this intellectual property. If you are a business owner looking to protect your own brand and support your clients legally, I highly recommend creating your own compliant documents using a Contracts that Care DIY Pack.